BEC P reading part 6 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

12 Public

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Study Slideshow

Tom sends 'secret shoppers' into retail firms ........ order to make sure customers are receiving good service

by

on

in

15

After ........ visit the secret shoppers prepare a report

our

his

their

15

They prepare a report for the company to let them know ........ good or bad the service was

how

if

Whether

15

Companies like to know that ..... customers go into a store they will get good service

when

while

as

15

It's important if customers go into a store a few minutes before closing they will ................ get good service

yet

still

already

15

The company .......... set up in 1992

is

has

was

15

It opened in the west of England in 1992 and .......... two years moved to London

after

until

later

15

.......... the last three years the company has done really well

Since

From

During

15

Over this time the company's profit have ......... dramatically

increase

increased

increasing

15

Companies have come to realise ........ great importance of good customer service

this

the

that

15

The company has a staff ...... sixty five

at

too

of

15

Last week they ........... an important contract with a supermarket chain

sign

signed

signing

15