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BEC P reading part 6

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  • Companies have come to realise ........ great importance of good customer service
    this
    the
    that
  • Companies like to know that ..... customers go into a store they will get good service
    while
    when
    as
  • Tom sends 'secret shoppers' into retail firms ........ order to make sure customers are receiving good service
    by
    on
    in
  • The company .......... set up in 1992
    has
    was
    is
  • After ........ visit the secret shoppers prepare a report
    our
    their
    his
  • It opened in the west of England in 1992 and .......... two years moved to London
    later
    until
    after
  • The company has a staff ...... sixty five
    at
    of
    too
  • Over this time the company's profit have ......... dramatically
    increased
    increase
    increasing
  • Last week they ........... an important contract with a supermarket chain
    signing
    sign
    signed
  • It's important if customers go into a store a few minutes before closing they will ................ get good service
    yet
    still
    already
  • They prepare a report for the company to let them know ........ good or bad the service was
    how
    if
    Whether
  • .......... the last three years the company has done really well
    During
    Since
    From
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