Share Review - Day 4
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When is the exchange rate decided for Indicative Exchange Rate Countries?
At the time of receive
When is the exchange rate decided for Fixed Exchange Rate Countries?
At the time of send
What is the quick link Agent Locator used for ?
To locate the nearest agent location as per customer's given address
What piece of information is ALWAYS REQUIRED to be provided when providing an agent location to the caller?
Business Name and Address
We are always required to create a case manually when we used the quick links? (True/False)
False. Whenever we use the quick links, a case is automatically created and we just need to select case sub-reason and save the case.
What are the different search criteria's which we use to search for the nearest agent location?
Complete Address Search, Partial Address, Cross Streets, Places of Interest, Zip Code etc.
What are the factor that decide the fees ?
Send Country, Receive Country, Amount sent, Promo Codes
