Study

Review - Day 4

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  • We are always required to create a case manually when we used the quick links? (True/False)
    False. Whenever we use the quick links, a case is automatically created and we just need to select case sub-reason and save the case.
  • What are the factor that decide the fees ?
    Send Country, Receive Country, Amount sent, Promo Codes
  • What are the different search criteria's which we use to search for the nearest agent location?
    Complete Address Search, Partial Address, Cross Streets, Places of Interest, Zip Code etc.
  • When is the exchange rate decided for Fixed Exchange Rate Countries?
    At the time of send
  • What piece of information is ALWAYS REQUIRED to be provided when providing an agent location to the caller?
    Business Name and Address
  • What is the quick link Agent Locator used for ?
    To locate the nearest agent location as per customer's given address
  • When is the exchange rate decided for Indicative Exchange Rate Countries?
    At the time of receive
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