Share Chat PF Upskill Day 4 review of Day 3
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I can approve a Swoop NAC?
True
False
I have the ability to negotiate and approve a Failed NAC in OneRoad.
True
False
To approve a Failed NAC in OneRoad, I must choose (Blank) to open the case to approve the NAC
Reassure or Revise ETA
Service Unsuccessful
To complete an Override in OneRoad, what status must the case be in?
Hold
Service Unsuccessful
Revise ETA
What must a Chat PF do when handling an Impounded Vehicle?
Advise Agent to tell customer to pay
Probing to determine fault and Pay Sp if needed
A chat PF can approve SLM charges on a USAA Accident case.
False
True
An agent has the ability to approve up to 1 hour of wait time or labor.
True
False
An Agent must create a Phone Actity and document a break down of SP charges.
True
False
The will be notified by the NAC of charges approved.
True
False
A Swoop WEX requires informations to be completed on the following fields...
Job ID, Customer Name, Sp Name and Email
Job ID, Customer Name, SP Email, Amount
Job ID , SP email, Amount
None of the above
Bonus: What is advised to the customer if no one can locate their vehicle
File a Police report
Advise we cannot assist
