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Chat PF Upskill Day 4 review of Day 3
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Bonus: What is advised to the customer if no one can locate their vehicle
 
File a Police report
 
Advise we cannot assist
A Swoop WEX requires informations to be completed on the following fields...
 
Job ID , SP email, Amount
 
Job ID, Customer Name, SP Email, Amount
 
Job ID, Customer Name, Sp Name and Email
 
None of the above
The will be notified by the NAC of charges approved.
 
True
 
False
An Agent must create a Phone Actity and document a break down of SP charges.
 
True
 
False
An agent has the ability to approve up to 1 hour of wait time or labor.
 
True
 
False
A chat PF can approve SLM charges on a USAA Accident case.
 
False
 
True
What must a Chat PF do when handling an Impounded Vehicle?
 
Probing to determine fault and Pay Sp if needed
 
Advise Agent to tell customer to pay
To complete an Override in OneRoad, what status must the case be in?
 
Hold
 
Service Unsuccessful
 
Revise ETA
To approve a Failed NAC in OneRoad, I must choose (Blank) to open the case to approve the NAC
 
Reassure or Revise ETA
 
Service Unsuccessful
I have the ability to negotiate and approve a Failed NAC in OneRoad.
 
True
 
False
I can approve a Swoop NAC?
 
False
 
True
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