Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Loading
×
boom
Lose 50 points!
Oops!
×
gift
Win 25 points!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 20 points!
Oops!
10
×
An agent has the ability to approve up to 1 hour of wait time or labor.
True
False
Oops!
Show
Check
Okay!
Check
10
×
A Swoop WEX requires informations to be completed on the following fields...
Job ID , SP email, Amount
None of the above
Job ID, Customer Name, SP Email, Amount
Job ID, Customer Name, Sp Name and Email
Oops!
Show
Check
Okay!
Check
×
trap
No points!
Oops!
×
shark
Other team loses 15 points!
Okay!
×
rocket
Go to first place!
Okay!
×
banana
Go to last place!
Oops!
10
×
The will be notified by the NAC of charges approved.
False
True
Oops!
Show
Check
Okay!
Check
10
×
I have the ability to negotiate and approve a Failed NAC in OneRoad.
True
False
Oops!
Show
Check
Okay!
Check
×
trap
No points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
lifesaver
Give 20 points!
Oops!
10
×
I can approve a Swoop NAC?
True
False
Oops!
Show
Check
Okay!
Check
10
×
A chat PF can approve SLM charges on a USAA Accident case.
True
False
Oops!
Show
Check
Okay!
Check
10
×
To approve a Failed NAC in OneRoad, I must choose (Blank) to open the case to approve the NAC
Service Unsuccessful
Reassure or Revise ETA
Oops!
Show
Check
Okay!
Check
10
×
To complete an Override in OneRoad, what status must the case be in?
Hold
Revise ETA
Service Unsuccessful
Oops!
Show
Check
Okay!
Check
10
×
What must a Chat PF do when handling an Impounded Vehicle?
Probing to determine fault and Pay Sp if needed
Advise Agent to tell customer to pay
Oops!
Show
Check
Okay!
Check
10
×
Bonus: What is advised to the customer if no one can locate their vehicle
File a Police report
Advise we cannot assist
Oops!
Show
Check
Okay!
Check
10
×
An Agent must create a Phone Actity and document a break down of SP charges.
False
True
Oops!
Show
Check
Okay!
Check
×
Restart
Review
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