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Chat PF Upskill Day 4 review of Day 3

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  • What must a Chat PF do when handling an Impounded Vehicle?
    Probing to determine fault and Pay Sp if needed
    Advise Agent to tell customer to pay
  • I have the ability to negotiate and approve a Failed NAC in OneRoad.
    True
    False
  • To complete an Override in OneRoad, what status must the case be in?
    Hold
    Service Unsuccessful
    Revise ETA
  • A Swoop WEX requires informations to be completed on the following fields...
    Job ID, Customer Name, Sp Name and Email
    Job ID , SP email, Amount
    None of the above
    Job ID, Customer Name, SP Email, Amount
  • An agent has the ability to approve up to 1 hour of wait time or labor.
    True
    False
  • To approve a Failed NAC in OneRoad, I must choose (Blank) to open the case to approve the NAC
    Service Unsuccessful
    Reassure or Revise ETA
  • The will be notified by the NAC of charges approved.
    True
    False
  • An Agent must create a Phone Actity and document a break down of SP charges.
    False
    True
  • I can approve a Swoop NAC?
    True
    False
  • Bonus: What is advised to the customer if no one can locate their vehicle
    File a Police report
    Advise we cannot assist
  • A chat PF can approve SLM charges on a USAA Accident case.
    True
    False
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