The are few sub-departments under the front office, name 3 sub-departments?
Guest services; Front desk; Reservations; Concierge; Business; Cashiers; Communications
List 3 of FOM responsibilities and duties?
FOM
List 3 roles of Housekeeping department?
Housekeeping department
Give 3 examples of room based technology
Electronic locking systems Climate control & energy management Fire alarm and security systems Minibars & safe deposit boxes Phone systems Interactive entertain
In which part of the hotel does this lady work?
In the reception / Front Desk
What is the difference between the concierge and doorman/bell person?
Concierge help guests with tickets to shows, bookings at or advice on local restaurants, etc. Doorman,the unofficial greeters help guests with baggage etc.
What service is this?
Bell boy/bell service
What service is this?
Room service
What service is this?
Laundry service
What type of room is this?
Single
What type of room is this?
Twin
What type of room is this?
Family
What type of room is this?
Double
what is it?
Mini bar, housekeepers and room service staff are responsible to check and refill the mini bar.
A hotel system is used to manage the guest stay in house and linked to the reservation system
PMS
