This area of an Hotel is usually considered to be the hub or nerve centre of the operation coming into contact with every guest and as such, will operate 24 hours a day, 7 days per week throughout the year.
Rooms Division
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15
What type of room is this?
Single
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boom
Lose 50 points!
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star
Double points!
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rocket
Go to first place!
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banana
Go to last place!
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15
What type of room is this?
Double
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15
Head housekeepers need to have many skills, give 3 main skills
Head housekeepers skills
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15
Is an ICT based system that handles sales throughout a businesses operation wherever guest contact is made. Linked to cashier or service points. Also linked with an operations food and beverage services.
Point of Sale (POS)
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15
The are few sub-departments under the front office, name 3 sub-departments?
Guest services; Front desk; Reservations; Concierge; Business; Cashiers; Communications
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baam
Lose 20 points!
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gold
Win 50 points!
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gift
Win 15 points!
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banana
Go to last place!
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15
What is the difference between the concierge and doorman/bell person?
Concierge help guests with tickets to shows, bookings at or advice on local restaurants, etc. Doorman,the unofficial greeters help guests with baggage etc.