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Intro to Hospitality 1002
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Head housekeepers need to have many skills, give 3 main skills
Head housekeepers skills
What are the benefits of using the point of sales for F&B operations? Give 3 benefits
Elimination of errors; Improved guest bill control; Increased average sales per guest; Efficient staff management; Faster reaction to trends; MIS
Is an ICT based system that handles sales throughout a businesses operation wherever guest contact is made. Linked to cashier or service points. Also linked with an operations food and beverage services.
Point of Sale (POS)
A hotel system is used to manage the guest stay in house and linked to the reservation system
PMS
what is it?
Mini bar, housekeepers and room service staff are responsible to check and refill the mini bar.
What type of room is this?
Double
What type of room is this?
Family
What type of room is this?
Twin
What type of room is this?
Single
What service is this?
Laundry service
What service is this?
Room service
What service is this?
Bell boy/bell service
What is the difference between the concierge and doorman/bell person?
Concierge help guests with tickets to shows, bookings at or advice on local restaurants, etc. Doorman,the unofficial greeters help guests with baggage etc.
In which part of the hotel does this lady work?
In the reception / Front Desk
Give 3 examples of room based technology
Electronic locking systems Climate control & energy management Fire alarm and security systems Minibars & safe deposit boxes Phone systems Interactive entertain
List 3 roles of Housekeeping department?
Housekeeping department
List 3 of FOM responsibilities and duties?
FOM
The are few sub-departments under the front office, name 3 sub-departments?
Guest services; Front desk; Reservations; Concierge; Business; Cashiers; Communications
This area of an Hotel is usually considered to be the hub or nerve centre of the operation coming into contact with every guest and as such, will operate 24 hours a day, 7 days per week throughout the year.
Rooms Division
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