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What is the return time frame for a regular priced item?
30 days.
True or False: Free shipping and returns are available for all retail products
True
How can you tell if an item is available for purchase on Coach.com?
The Add to Bag option will be available
Where on the Outlet website can you go to see when future products will arrive?
Product Drops
What is the Store Inventory tool used for?
To see if an item is available for in-store purchase
True or False: Items from 5 years ago will be easily purchased online.
False.
What is Sterling?
Coach's Order Management System
What is Product Browsing within Sterling used for?
To locate products to add to a customer's order
True or False: When using the Product Browsing function in Sterling, you must select the correct Selling Channel.
True.
Which selling channel would you need to select when wanting to add a Full Price item to the cart?
Ecommerce FP
Which selling channel would you need to select when wanting to add an Outlet item to the cart?
Ecommerce Outlet
How do you locate an item using the Product Browsing tool?
Enter a keyword, SKU, or select from Categories and/or Narrow By Filters
How do you search for articles in the Knowledge Base?
Enter key words in the search bar
Explain Insider Exclusive Products
Products only available to Coach customers who have signed up to be an Insider
Where on the Coach websites can you locate a product's style number?
In the Product Details section
