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Rearrange these in the right order of a business transaction: (a) purchase order, (b) further supplier's reply, (c) supplier's reply, (d) initial inquiry, (e) payment, (f) further inquiries, (g) advice notes, (h) supplier's quotation
d b a h f c g e
The other name of order letter is
purchase letter
The writer of the order letter is
the buyer
Before writing an order letter, the buyer often receives a ______ from the seller.
catalog / quotation
After receiving an order letter, the seller usually sends an ______ to show that the order has been received.
acknowledgment / confirmation
Name two important details that must be included in an order letter.
quantity and product description
What does “terms of payment” mean in an order letter?
How and when the payment is made
What number helps identify the exact product?
catalog number
How many ways are there to make orders? What are they?
email, order form, and letter
Name 5 pieces of information that should be found in a business order letter
buyer, seller, ordered products, product description, buyer's requirements
Name 3 adjectives that describe the characteristic of a business order letter
correct, complete and definite
What is routine order?
a regular or standard order placed by a buyer without special conditions or problems
When the seller write a reply to decline an order, what should they write about?
apologize, give reasons, and express for future service
Name 3 reasons why an order cannot be filled?
out of stock, out of manufacture, disagreement on terms, bad reputation of the buyer, too small or too large order
What is rebate?
a return of part of the payment to the buyer after the goods have been purchased.
What is the difference between a sale order and a purchase order?
sale order: written by the seller / purchase order: written by the buyer
