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15
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What is routine order?
a regular or standard order placed by a buyer without special conditions or problems
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20
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What does “terms of payment” mean in an order letter?
How and when the payment is made
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15
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What is the difference between a sale order and a purchase order?
sale order: written by the seller / purchase order: written by the buyer
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15
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Before writing an order letter, the buyer often receives a ______ from the seller.
catalog / quotation
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15
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How many ways are there to make orders? What are they?
email, order form, and letter
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15
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Name two important details that must be included in an order letter.
quantity and product description
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boom
Lose 50 points!
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star
Double points!
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fairy
Take points!
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25
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baam
Lose 25 points!
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25
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When the seller write a reply to decline an order, what should they write about?
apologize, give reasons, and express for future service
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15
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What number helps identify the exact product?
catalog number
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15
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Name 3 adjectives that describe the characteristic of a business order letter
correct, complete and definite
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monster
Reset all scores!
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gift
Win 25 points!
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fairy
Take points!
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lifesaver
Give 25 points!
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10
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The other name of order letter is
purchase letter
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25
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Name 5 pieces of information that should be found in a business order letter
buyer, seller, ordered products, product description, buyer's requirements
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20
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Name 3 reasons why an order cannot be filled?
out of stock, out of manufacture, disagreement on terms, bad reputation of the buyer, too small or too large order
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banana
Go to last place!
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shark
Other team loses 20 points!
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fairy
Take points!
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25
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banana
Go to last place!
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15
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What is rebate?
a return of part of the payment to the buyer after the goods have been purchased.
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