The phone is ringing please answer in a formal way
«Good morning, how can I help?» «Good morning, (your name) speaking, how can I help you?»
You are calling and you need to introduce yourself and your company . (you can use invented names )
«Good morning, this is....»,from ....
change to formal " Is peter there ? "
May I spak to Peter ?
correct to formal : I want to leave a message
May I leave a message ?
Correct : when is he back ?
Can you tell me when he will be back ?
What would you say to transfer a call
«I’ll put you through.» «Let me put you through.» «I’ll transfer you now.»
What would you say if you can't year the other person on the phone?
«Sorry, you’re breaking up.»
What would you say if you can't hear the other person on the phone because they talk too low?
«Would mind speaking up a bit?»
confirm the message with the caller
Let me read that back to you ......
What would you say if you need to ask the person on the phone to wait? ": complete : " ......... the line , ........ "
Hold the line please?
Tell the caller that the person they ask for is not in the office: I am...... he is...............
«I’m afraid she’s busy at the moment.»
who are you ? ( correct to formal )
Who is calling ?
Ask the caller to call back later
«Would you mind calling back later?»
Ask if you can take a message
Can I take a message?
Ask to take their name and to spell it for you
«Can I take your name please?» «Could you spell it for me please?» «I’ll
Tell the caller you will pass the message on:
I will put you through
