Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
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8
9
10
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16
Loading
×
boom
Lose 50 points!
Oops!
×
shark
Other team loses 15 points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
lifesaver
Give 10 points!
Oops!
×
banana
Go to last place!
Oops!
×
gift
Win 10 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
thief
Give points!
5
10
15
20
25
×
shark
Other team loses 5 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
lifesaver
Give 10 points!
Oops!
15
×
End the call in a formal way
«Thank you for calling» «Have a nice day?» «My pleasure.» «Anytime.» «Goodbye.»
Oops!
Check
Okay!
Check
5
×
change to formal " Is peter there ? "
May I spak to Peter ?
Oops!
Check
Okay!
Check
10
×
Correct : when is he back ?
Can you tell me when he will be back ?
Oops!
Check
Okay!
Check
15
×
confirm the message with the caller
Let me read that back to you ......
Oops!
Check
Okay!
Check
25
×
The phone is ringing please answer in a formal way
«Good morning, how can I help?» «Good morning, (your name) speaking, how can I help you?»
Oops!
Check
Okay!
Check
15
×
Ask to take their name and to spell it for you
«Can I take your name please?» «Could you spell it for me please?» «I’ll
Oops!
Check
Okay!
Check
15
×
What would you say if you can't hear the other person on the phone because they talk too low?
«Would mind speaking up a bit?»
Oops!
Check
Okay!
Check
25
×
You are calling and you need to introduce yourself and your company . (you can use invented names )
«Good morning, this is....»,from ....
Oops!
Check
Okay!
Check
25
×
What would you say to transfer a call
«I’ll put you through.» «Let me put you through.» «I’ll transfer you now.»
Oops!
Check
Okay!
Check
15
×
Ask the caller to call back later
«Would you mind calling back later?»
Oops!
Check
Okay!
Check
10
×
Ask if you can take a message
Can I take a message?
Oops!
Check
Okay!
Check
15
×
Tell the caller that the person they ask for is not in the office: I am...... he is...............
«I’m afraid she’s busy at the moment.»
Oops!
Check
Okay!
Check
10
×
Tell the caller you will pass the message on:
I will put you through
Oops!
Check
Okay!
Check
×
Restart
Review
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