confirm the message with the caller
Let me read that back to you ......
The phone is ringing please answer in a formal way
«Good morning, how can I help?» «Good morning, (your name) speaking, how can I help you?»
Ask to take their name and to spell it for you
«Can I take your name please?» «Could you spell it for me please?» «I’ll
What would you say if you need to ask the person on the phone to wait? ": complete : " ......... the line , ........ "
Hold the line please?
who are you ? ( correct to formal )
Who is calling ?
Tell the caller you will pass the message on:
I will put you through
Ask if you can take a message
Can I take a message?
Correct : when is he back ?
Can you tell me when he will be back ?
You are calling and you need to introduce yourself and your company . (you can use invented names )
«Good morning, this is....»,from ....
What would you say if you can't year the other person on the phone?
«Sorry, you’re breaking up.»
change to formal " Is peter there ? "
May I spak to Peter ?
tell the caller that you will give the message
I will let him know
correct to formal : I want to leave a message
May I leave a message ?
Ask the caller to call back later
«Would you mind calling back later?»
End the call in a formal way
«Thank you for calling» «Have a nice day?» «My pleasure.» «Anytime.» «Goodbye.»
Tell the caller that the person they ask for is not in the office: I am...... he is...............
«I’m afraid she’s busy at the moment.»
What would you say if you can't hear the other person on the phone because they talk too low?
«Would mind speaking up a bit?»
What would you say to transfer a call
«I’ll put you through.» «Let me put you through.» «I’ll transfer you now.»