The phone is ringing please answer in a formal way
«Good morning, how can I help?» «Good morning, (your name) speaking, how can I help you?»
You are calling and you need to introduce yourself. (formally)
«Good morning, this is....»,«I’m calling in regards to (the email I received yesterday, the job offer, ......)
Answer the phone in an informal way
Hello
What would you say if you need to know the name of the person calling? (formally)
«May I ask who is calling please?» «Who am I speaking to please??» «Sorry, where are you calling from?»
What would you say to get to know the name of the person calling? (informal)
«Who is this?» «Who’s calling?» «Who is it?»
You are calling and you need to introduce your self. (informally)
«Hi there, it’s Phillip here.»
Ask to tal to someone (formal)
«Could I speak to Mrs Johnson please?» «Could you put me through to the accounts department please?»
Ask to tal to someone (informal)
«Is Peter around today? I’m trying to get hold of him.» «Can you put Richard on the phone?»
What would you say to transfer a call
«I’ll put you through.» «Let me put you through.» «I’ll transfer you now.»
What would you say if you can't year the other person on the phone?
«Sorry, you’re breaking up.»
What would you say if you can't year the other person on the phone because they talk too low?
«Would mind speaking up a bit?»
What would you say if you can't year the other person on the phone because they talk too fast?
«Could you slow down a bit please?»
What would you say if you need to ask the person on the phone to wait?
"Hold on a minute"
Tell the caller that the person they are looking for is busy
«I’m afraid she’s busy at the moment.»
Tell the caller that the person they are asking for is out of the office
«I’m afraid she’s out of the office today.»
Ask the caller to call back later
«Would you mind calling back later?»
