A customer says they ordered a combo meal, but the fries are missing. How would you handle?
A teen employee is working the register alone and a line begins forming. Someone in the back of the line starts complaining.
A customer ordered a coke, but they got a sprite and they tried to return it after already drinking half of it.
A customer claims they lost a gift card with money on it.
A customer asks if something contains nuts, gluten, or dairy.
A customer asks for extra cheese, extra bacon, extra guac—but then complains the price is “way too high.”
You make a sub on Italian Herbs & Cheese, but the customer says they asked for Honey Oat.
A customer insists you “skipped the tomatoes” even though they never asked.
A big app order is due for pickup in 3 minutes, but the store is busy.
You ask, “One line of mayo okay?” They say yes—then complain it’s too much and want it remade.
A customer says they “always get a free cookie” because they come in often.
The customer keeps sighing loudly and rushing you as you assemble the sub.
A customer asks for “a LOT of pickles,” and when you add more they say, “No, way more than that.”
Customer asks for six different sauces, but complains you put them in “the wrong order.”
You’re out of meatballs, and a customer came in specifically for a meatball sub.
A regular customer says, “Make my sandwich how you made it last time,” but you’ve never served them.
