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A teen customer asks if they can have a “sample bite” of a sandwich before deciding.
A customer spills soda everywhere and leaves without telling anyone. Another customer slips.
Customer claims their 6-inch sandwich doesn’t have enough meat even though it was portioned correctly.
A customer’s card declines, but they insist “There’s money in there!”
A regular customer says, “Make my sandwich how you made it last time,” but you’ve never served them.
You’re out of meatballs, and a customer came in specifically for a meatball sub.
Customer asks for six different sauces, but complains you put them in “the wrong order.”
A customer asks for “a LOT of pickles,” and when you add more they say, “No, way more than that.”
The customer keeps sighing loudly and rushing you as you assemble the sub.
A customer says they “always get a free cookie” because they come in often.
You ask, “One line of mayo okay?” They say yes—then complain it’s too much and want it remade.
A big app order is due for pickup in 3 minutes, but the store is busy.
A customer insists you “skipped the tomatoes” even though they never asked.
You make a sub on Italian Herbs & Cheese, but the customer says they asked for Honey Oat.
A customer asks for extra cheese, extra bacon, extra guac—but then complains the price is “way too high.”
A customer asks if something contains nuts, gluten, or dairy.
A customer claims they lost a gift card with money on it.
A customer ordered a coke, but they got a sprite and they tried to return it after already drinking half of it.
A teen employee is working the register alone and a line begins forming. Someone in the back of the line starts complaining.
A customer says they ordered a combo meal, but the fries are missing. How would you handle?
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