A customer says they “always get a free cookie” because they come in often.
A customer insists you “skipped the tomatoes” even though they never asked.
A customer says they ordered a combo meal, but the fries are missing. How would you handle?
A big app order is due for pickup in 3 minutes, but the store is busy.
A customer asks for extra cheese, extra bacon, extra guac—but then complains the price is “way too high.”
Customer claims their 6-inch sandwich doesn’t have enough meat even though it was portioned correctly.
You ask, “One line of mayo okay?” They say yes—then complain it’s too much and want it remade.
The customer keeps sighing loudly and rushing you as you assemble the sub.
A customer asks if something contains nuts, gluten, or dairy.
A teen customer asks if they can have a “sample bite” of a sandwich before deciding.
A customer asks for “a LOT of pickles,” and when you add more they say, “No, way more than that.”
A teen employee is working the register alone and a line begins forming. Someone in the back of the line starts complaining.
Customer asks for six different sauces, but complains you put them in “the wrong order.”
You make a sub on Italian Herbs & Cheese, but the customer says they asked for Honey Oat.
A customer’s card declines, but they insist “There’s money in there!”
You’re out of meatballs, and a customer came in specifically for a meatball sub.
A customer spills soda everywhere and leaves without telling anyone. Another customer slips.
A regular customer says, “Make my sandwich how you made it last time,” but you’ve never served them.
A customer claims they lost a gift card with money on it.
A customer ordered a coke, but they got a sprite and they tried to return it after already drinking half of it.