A customer ordered a coke, but they got a sprite and they tried to return it after already drinking half of it.
The customer keeps sighing loudly and rushing you as you assemble the sub.
A teen customer asks if they can have a “sample bite” of a sandwich before deciding.
You ask, “One line of mayo okay?” They say yes—then complain it’s too much and want it remade.
A customer spills soda everywhere and leaves without telling anyone. Another customer slips.
A customer says they “always get a free cookie” because they come in often.
A customer asks for extra cheese, extra bacon, extra guac—but then complains the price is “way too high.”
A customer asks for “a LOT of pickles,” and when you add more they say, “No, way more than that.”
A teen employee is working the register alone and a line begins forming. Someone in the back of the line starts complaining.
A customer asks if something contains nuts, gluten, or dairy.
You make a sub on Italian Herbs & Cheese, but the customer says they asked for Honey Oat.
You’re out of meatballs, and a customer came in specifically for a meatball sub.
Customer claims their 6-inch sandwich doesn’t have enough meat even though it was portioned correctly.
A customer insists you “skipped the tomatoes” even though they never asked.
Customer asks for six different sauces, but complains you put them in “the wrong order.”
A regular customer says, “Make my sandwich how you made it last time,” but you’ve never served them.
A big app order is due for pickup in 3 minutes, but the store is busy.
A customer claims they lost a gift card with money on it.
A customer’s card declines, but they insist “There’s money in there!”
A customer says they ordered a combo meal, but the fries are missing. How would you handle?