Share active ;listening, bargaining and solving conflict
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What does “active listening” mean? a) Only hearing the words b) Listening and showing you understand c) Talking more than the other person
B
Which of these shows active listening? a) Nodding and saying “Uh-huh” b) Looking at your phone c) Interrupting the speaker
A
Fill in the blank: To check understanding, you can say “So you ______ that…”
'mean'
Give two examples of a question you can ask to clarify meaning.
Short answer: Why is listening more than talking useful in negotiation?
What does “diplomatic” mean in business? a) Being good at dealing with people without upsetting them b) Speaking very directly, even if rude c) Avoiding people completely
A
Which of these is more polite? a) “That’s not true. I never said that.” b) “I’m afraid you have misunderstood me. What I meant was…”
B
Change this to more diplomatic language: “You should change your position.”
“We would appreciate it if you could reconsider your position.”
Give one phrase that shows respect while disagreeing.
“I can see your point, but perhaps we could…”
What is one way to deal with conflict in negotiation?
Suggest compromises, use diplomatic language, or focus on solutions instead of blame
Matching: Match the meeting role to an example task: Chairperson → ? Participant → ? Notetaker → ?
Runs the meeting, Gives suggestions, Writes minutes
What’s one thing every meeting should leave behind (the “Payoff”)?
Clear actions, decisions, or a plan.
What are the 6 steps to open a meeting as a chairperson?
Get attention, greet, introduce, state purpose, set timing, report apologies.
How can you solve “communication breakdown”?
Use clear, simple language and confirm understanding.
What are the 3 steps of creating a Grid Analysis table?
List options, define criteria, score and weight each option.
What does “pulling rank” mean in a meeting?
Using your job title to push your ideas forward unfairly.
