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active ;listening, bargaining and solving confli ...

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  • What does “diplomatic” mean in business? a) Being good at dealing with people without upsetting them b) Speaking very directly, even if rude c) Avoiding people completely
    A
  • What type of meeting is used for creative brainstorming?
    Innovation meeting.
  • Give one phrase that shows respect while disagreeing.
    “I can see your point, but perhaps we could…”
  • How can you solve “communication breakdown”?
    Use clear, simple language and confirm understanding.
  • Which of these is more polite? a) “That’s not true. I never said that.” b) “I’m afraid you have misunderstood me. What I meant was…”
    B
  • What are the 5 P’s of effective meetings?
    Purpose, Participants, Preparation, Process, Payoff.
  • What are the 6 steps to open a meeting as a chairperson?
    Get attention, greet, introduce, state purpose, set timing, report apologies.
  • What does “active listening” mean? a) Only hearing the words b) Listening and showing you understand c) Talking more than the other person
    B
  • Short answer: Why is listening more than talking useful in negotiation?
  • Which of these shows active listening? a) Nodding and saying “Uh-huh” b) Looking at your phone c) Interrupting the speaker
    A
  • Change this to more diplomatic language: “You should change your position.”
    “We would appreciate it if you could reconsider your position.”
  • What is one way to deal with conflict in negotiation?
    Suggest compromises, use diplomatic language, or focus on solutions instead of blame
  • What are the 3 steps of creating a Grid Analysis table?
    List options, define criteria, score and weight each option.
  • Give two examples of a question you can ask to clarify meaning.
  • Matching: Match the meeting role to an example task: Chairperson → ? Participant → ? Notetaker → ?
    Runs the meeting, Gives suggestions, Writes minutes
  • What does “pulling rank” mean in a meeting?
    Using your job title to push your ideas forward unfairly.
  • What’s one thing every meeting should leave behind (the “Payoff”)?
    Clear actions, decisions, or a plan.
  • Fill in the blank: To check understanding, you can say “So you ______ that…”
    'mean'
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