Which of these is more polite? a) “That’s not true. I never said that.” b) “I’m afraid you have misunderstood me. What I meant was…”
B
Give one phrase that shows respect while disagreeing.
“I can see your point, but perhaps we could…”
Matching: Match the meeting role to an example task: Chairperson → ? Participant → ? Notetaker → ?
Runs the meeting, Gives suggestions, Writes minutes
What type of meeting is used for creative brainstorming?
Innovation meeting.
What does “active listening” mean? a) Only hearing the words b) Listening and showing you understand c) Talking more than the other person
B
Fill in the blank: To check understanding, you can say “So you ______ that…”
'mean'
What’s one thing every meeting should leave behind (the “Payoff”)?
Clear actions, decisions, or a plan.
Which of these shows active listening? a) Nodding and saying “Uh-huh” b) Looking at your phone c) Interrupting the speaker
A
Short answer: Why is listening more than talking useful in negotiation?
How can you solve “communication breakdown”?
Use clear, simple language and confirm understanding.
Change this to more diplomatic language: “You should change your position.”
“We would appreciate it if you could reconsider your position.”
What does “pulling rank” mean in a meeting?
Using your job title to push your ideas forward unfairly.
Give two examples of a question you can ask to clarify meaning.
What does “diplomatic” mean in business? a) Being good at dealing with people without upsetting them b) Speaking very directly, even if rude c) Avoiding people completely
A
What are the 6 steps to open a meeting as a chairperson?
Get attention, greet, introduce, state purpose, set timing, report apologies.
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