Give two examples of a question you can ask to clarify meaning.

What’s one thing every meeting should leave behind (the “Payoff”)?

Change this to more diplomatic language: “You should change your position.”

What does “diplomatic” mean in business? a) Being good at dealing with people without upsetting them b) Speaking very directly, even if rude c) Avoiding people completely

What are the 6 steps to open a meeting as a chairperson?

What are the 5 P’s of effective meetings?

Which of these shows active listening? a) Nodding and saying “Uh-huh” b) Looking at your phone c) Interrupting the speaker

Give one phrase that shows respect while disagreeing.

What type of meeting is used for creative brainstorming?

What are the 3 steps of creating a Grid Analysis table?

What is one way to deal with conflict in negotiation?

What does “active listening” mean? a) Only hearing the words b) Listening and showing you understand c) Talking more than the other person

Which of these is more polite? a) “That’s not true. I never said that.” b) “I’m afraid you have misunderstood me. What I meant was…”