Which of these is more polite? a) “That’s not true. I never said that.” b) “I’m afraid you have misunderstood me. What I meant was…”
B
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15
Give one phrase that shows respect while disagreeing.
“I can see your point, but perhaps we could…”
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15
Fill in the blank: To check understanding, you can say “So you ______ that…”
'mean'
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15
How can you solve “communication breakdown”?
Use clear, simple language and confirm understanding.
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15
Which of these shows active listening? a) Nodding and saying “Uh-huh” b) Looking at your phone c) Interrupting the speaker
A
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15
What is one way to deal with conflict in negotiation?
Suggest compromises, use diplomatic language, or focus on solutions instead of blame
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15
What are the 6 steps to open a meeting as a chairperson?
Get attention, greet, introduce, state purpose, set timing, report apologies.
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eraser
Reset score!
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fairy
Take points!
5
10
15
20
25
shark
Other team loses 10 points!
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lifesaver
Give 15 points!
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15
What does “pulling rank” mean in a meeting?
Using your job title to push your ideas forward unfairly.
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15
What does “diplomatic” mean in business? a) Being good at dealing with people without upsetting them b) Speaking very directly, even if rude c) Avoiding people completely
A
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15
Give two examples of a question you can ask to clarify meaning.
