Share Business Partner B1 unit 7.1 vocabulary
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1. What is the opposite of "premium service"?
Basic service.
2. Name two things that might be described as "exclusive features" in a hotel.
Private lounge access, personalized butler service.
3. Complete the collocation: "______ boarding" (when passengers get on the plane early).
Priority boarding.
4. What verb often pairs with "complaint"?
To file/make a complaint.
5. What is the noun form of apologise?
Apology.
6. What is the adjective form of empathise?
Empathetic.
7. Give the opposite adjective of helpful.
Unhelpful.
8. What is the verb form of assistance?
To assist.
9. What’s a synonym for main (e.g., "the ______ reason")?
Primary/chief.
10. What’s the antonym of satisfied in customer service contexts?
Dissatisfied.
11. Replace general with a synonym in this sentence: "This is a general rule."
This is a common/universal rule.
12. What’s the opposite of confident in a work setting?
Insecure/anxious.
13. When might a passenger receive "VIP treatment"?
When flying first class or as a loyalty program member.
14. Why might someone "depend on" good customer service?
To resolve issues quickly and maintain trust.
15. Give an example of "personal attention" in a restaurant.
The chef customizing a dish for a guest’s dietary needs.
16. Which preposition pairs with knowledgeable (e.g., "I’m knowledgeable ______ art")?
About.
