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Team 2
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Teams
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Score
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monster
Reset all scores!
Oops!
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rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
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thief
Give points!
5
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25
15
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13. When might a passenger receive "VIP treatment"?
When flying first class or as a loyalty program member.
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15
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9. Whatโs a synonym for main (e.g., "the ______ reason")?
Primary/chief.
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15
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14. Why might someone "depend on" good customer service?
To resolve issues quickly and maintain trust.
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15
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4. What verb often pairs with "complaint"?
To file/make a complaint.
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10. Whatโs the antonym of satisfied in customer service contexts?
Dissatisfied.
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trap
No points!
Oops!
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seesaw
Swap points!
Okay!
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gift
Win 20 points!
Okay!
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banana
Go to last place!
Oops!
15
×
8. What is the verb form of assistance?
To assist.
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15
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12. Whatโs the opposite of confident in a work setting?
Insecure/anxious.
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trap
No points!
Oops!
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rocket
Go to first place!
Okay!
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rocket
Go to first place!
Okay!
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banana
Go to last place!
Oops!
15
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20. Is "upset" formal or informal?
Informal (formal alternative: distressed).
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3. Complete the collocation: "______ boarding" (when passengers get on the plane early).
Priority boarding.
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11. Replace general with a synonym in this sentence: "This is a general rule."
This is a common/universal rule.
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thief
Give points!
5
10
15
20
25
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rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
7. Give the opposite adjective of helpful.
Unhelpful.
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15
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15. Give an example of "personal attention" in a restaurant.
The chef customizing a dish for a guestโs dietary needs.
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