Business Partner B1 unit 7.1 vocabulary | Baamboozle - Baamboozle

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2. Name two things that might be described as "exclusive features" in a hotel.

Private lounge access, personalized butler service.

5. What is the noun form of apologise?

Apology.

15. Give an example of "personal attention" in a restaurant.

The chef customizing a dish for a guest’s dietary needs.

12. What’s the opposite of confident in a work setting?

Insecure/anxious.

14. Why might someone "depend on" good customer service?

To resolve issues quickly and maintain trust.

8. What is the verb form of assistance?

To assist.

11. Replace general with a synonym in this sentence: "This is a general rule."

This is a common/universal rule.

6. What is the adjective form of empathise?

Empathetic.

1. What is the opposite of "premium service"?

Basic service.

20. Is "upset" formal or informal?

Informal (formal alternative: distressed).

13. When might a passenger receive "VIP treatment"?

When flying first class or as a loyalty program member.

16. Which preposition pairs with knowledgeable (e.g., "I’m knowledgeable ______ art")?

About.

4. What verb often pairs with "complaint"?

To file/make a complaint.

17. Complete the phrase: "to ______ a complaint" (formal action).

To lodge/file a complaint.

3. Complete the collocation: "______ boarding" (when passengers get on the plane early).

Priority boarding.

18. What preposition follows specialised (e.g., "She specialised ______ law")?

In.

10. What’s the antonym of satisfied in customer service contexts?

Dissatisfied.

7. Give the opposite adjective of helpful.

Unhelpful.

19. Is "demanding" positive or negative in customer service?

Usually negative (e.g., a demanding client).

9. What’s a synonym for main (e.g., "the ______ reason")?

Primary/chief.