Business Partner B1 unit 7.1 vocabulary | Baamboozle - Baamboozle

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4. What verb often pairs with "complaint"?

To file/make a complaint.

7. Give the opposite adjective of helpful.

Unhelpful.

20. Is "upset" formal or informal?

Informal (formal alternative: distressed).

6. What is the adjective form of empathise?

Empathetic.

8. What is the verb form of assistance?

To assist.

2. Name two things that might be described as "exclusive features" in a hotel.

Private lounge access, personalized butler service.

16. Which preposition pairs with knowledgeable (e.g., "I’m knowledgeable ______ art")?

About.

19. Is "demanding" positive or negative in customer service?

Usually negative (e.g., a demanding client).

14. Why might someone "depend on" good customer service?

To resolve issues quickly and maintain trust.

10. What’s the antonym of satisfied in customer service contexts?

Dissatisfied.

15. Give an example of "personal attention" in a restaurant.

The chef customizing a dish for a guest’s dietary needs.

3. Complete the collocation: "______ boarding" (when passengers get on the plane early).

Priority boarding.

1. What is the opposite of "premium service"?

Basic service.

12. What’s the opposite of confident in a work setting?

Insecure/anxious.

11. Replace general with a synonym in this sentence: "This is a general rule."

This is a common/universal rule.

18. What preposition follows specialised (e.g., "She specialised ______ law")?

In.

9. What’s a synonym for main (e.g., "the ______ reason")?

Primary/chief.

13. When might a passenger receive "VIP treatment"?

When flying first class or as a loyalty program member.

5. What is the noun form of apologise?

Apology.

17. Complete the phrase: "to ______ a complaint" (formal action).

To lodge/file a complaint.