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Business Partner B1 unit 7.1 vocabulary
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20. Is "upset" formal or informal?
Informal (formal alternative: distressed).
19. Is "demanding" positive or negative in customer service?
Usually negative (e.g., a demanding client).
18. What preposition follows specialised (e.g., "She specialised ______ law")?
In.
17. Complete the phrase: "to ______ a complaint" (formal action).
To lodge/file a complaint.
16. Which preposition pairs with knowledgeable (e.g., "I’m knowledgeable ______ art")?
About.
15. Give an example of "personal attention" in a restaurant.
The chef customizing a dish for a guest’s dietary needs.
14. Why might someone "depend on" good customer service?
To resolve issues quickly and maintain trust.
13. When might a passenger receive "VIP treatment"?
When flying first class or as a loyalty program member.
12. What’s the opposite of confident in a work setting?
Insecure/anxious.
11. Replace general with a synonym in this sentence: "This is a general rule."
This is a common/universal rule.
10. What’s the antonym of satisfied in customer service contexts?
Dissatisfied.
9. What’s a synonym for main (e.g., "the ______ reason")?
Primary/chief.
8. What is the verb form of assistance?
To assist.
7. Give the opposite adjective of helpful.
Unhelpful.
6. What is the adjective form of empathise?
Empathetic.
5. What is the noun form of apologise?
Apology.
4. What verb often pairs with "complaint"?
To file/make a complaint.
3. Complete the collocation: "______ boarding" (when passengers get on the plane early).
Priority boarding.
2. Name two things that might be described as "exclusive features" in a hotel.
Private lounge access, personalized butler service.
1. What is the opposite of "premium service"?
Basic service.
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