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The ___ wanted to speak with the Managing Director.
a) operate the switchboard
b) patience
c) caller
The caller wanted to speak with the Managing Director.
When you ___, you answer calls.
a) be careful
b) operate the switchboard
c) wrong number
When you operate the switchboard, you answer calls.
You need a lot of __ when handling customer complaints.
a) operate the switchboard
b) patience
c) caller
You need a lot of patience when handling customer complaints.
Do you know Mr Hanson's ___ ?
a) wrong number
b) caller
c) extension
Do you know Mr Hanson's extension?
__ to take clear messages with all the necessary details.
a) be careful
b) state
c) extension
Be careful to take clear messages with all the necessary details.
When answering the phone. ___ the name of the company first and then your own name.
a) state
b) wrong number
c) operate the switchboard
When answering the phone. State the name of the company first and then your own name.
I'm afraid you've reached the ___.
a) wrong number
b) patience
c) extension
I'm afraid you've reached the wrong number.
Mr Moore is f_ _ _ y. He always makes me laugh.
funny
Sarah's boss is _ ng_ _ with her because she made many mistakes.
angry
A receptionist must be c _ _ _t _ _ _s on the phone with customers.
courteous
Bob isn't very f _ _ _ _ _ _y. He never says "Hello" to me.
friendly
It's r _ _ _ to interrupt someone while they are speaking.
rude
Don't laugh! This is a s_ _ _ _ _s problem.
serious
Mr Owens is out of town right now.
a) He's on holiday.
b) He's having lunch.
He's on holiday.
Mrs Rollins has just gone out of the office.
a) I'll put you through to her.
b) She'll be back in an hour.
She'll be back in an hour.
Mr Jenkins' line is busy.
a) Can I take a message?
b) You've got the wrong number.
Can I take a message?
