• Unit 7 Vocabulary
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  • The ___ wanted to speak with the Managing Director. a) operate the switchboard b) patience c) caller
    The caller wanted to speak with the Managing Director.
  • When you ___, you answer calls. a) be careful b) operate the switchboard c) wrong number
    When you operate the switchboard, you answer calls.
  • You need a lot of __ when handling customer complaints. a) operate the switchboard b) patience c) caller
    You need a lot of patience when handling customer complaints.
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