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Unit 7 Vocabulary
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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

 Import questions





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True or false? Megan is Ryan's aunt.
False
True or false? John and Amy are Jane's grandparents.
True
True or false? Ethan is Oliver's uncle.
True
True or false? Amy is Jane's mother.
False
True or false? Ryan is Leo's son.
False
True or False? Mia is Ethan's niece.
True
True or false? Ryan and Oliver are cousins.
True
True or false? Ethan is Megan's nephew.
False
Jessica is Ethan's ___
wife
Ann is Ethan's___
Mother
Megan is Amy's___
daughter
Ryan is Jane's ___
brother
Ethan is Jane's___
Father
Oliver is Leo's___
son
Leo is Amy's ___
husband
Mia is Oliver's ___.
sister
Ethan and Jessica are Ryan's ___
parents
Ethan and Amy are John and Ann's___
children
I was talking to a customer and we were cut off. a) I'm afraid there's something wrong with my phone. b) I can't hear very well.
I'm afraid there's something wrong with my phone.
Please don't put me on hold. a) This is urgent. b) I'll wait.
This is urgent.
Please don't interrupt us for the next hour. a) We're making coffee. b) We're having a video conference.
We're having a video conference.
Mr Jenkins' line is busy. a) Can I take a message? b) You've got the wrong number.
Can I take a message?
Mrs Rollins has just gone out of the office. a) I'll put you through to her. b) She'll be back in an hour.
She'll be back in an hour.
Mr Owens is out of town right now. a) He's on holiday. b) He's having lunch.
He's on holiday.
Don't laugh! This is a s_ _ _ _ _s problem.
serious
It's r _ _ _ to interrupt someone while they are speaking.
rude
Bob isn't very f _ _ _ _ _ _y. He never says "Hello" to me.
friendly
A receptionist must be c _ _ _t _ _ _s on the phone with customers.
courteous
Sarah's boss is _ ng_ _ with her because she made many mistakes.
angry
Mr Moore is f_ _ _ y. He always makes me laugh.
funny
I'm afraid you've reached the ___. a) wrong number b) patience c) extension
I'm afraid you've reached the wrong number.
When answering the phone. ___ the name of the company first and then your own name. a) state b) wrong number c) operate the switchboard
When answering the phone. State the name of the company first and then your own name.
__ to take clear messages with all the necessary details. a) be careful b) state c) extension
Be careful to take clear messages with all the necessary details.
Do you know Mr Hanson's ___ ? a) wrong number b) caller c) extension
Do you know Mr Hanson's extension?
You need a lot of __ when handling customer complaints. a) operate the switchboard b) patience c) caller
You need a lot of patience when handling customer complaints.
When you ___, you answer calls. a) be careful b) operate the switchboard c) wrong number
When you operate the switchboard, you answer calls.
The ___ wanted to speak with the Managing Director. a) operate the switchboard b) patience c) caller
The caller wanted to speak with the Managing Director.
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