Unit 7 Vocabulary | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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Mr Owens is out of town right now. a) He's on holiday. b) He's having lunch.

He's on holiday.

I'm afraid you've reached the ___. a) wrong number b) patience c) extension

I'm afraid you've reached the wrong number.

Ethan and Amy are John and Ann's___

children

The ___ wanted to speak with the Managing Director. a) operate the switchboard b) patience c) caller

The caller wanted to speak with the Managing Director.

Please don't put me on hold. a) This is urgent. b) I'll wait.

This is urgent.

When you ___, you answer calls. a) be careful b) operate the switchboard c) wrong number

When you operate the switchboard, you answer calls.

True or false? John and Amy are Jane's grandparents.

True

True or false? Amy is Jane's mother.

False

Jessica is Ethan's ___

wife

True or false? Megan is Ryan's aunt.

False

Leo is Amy's ___

husband

I was talking to a customer and we were cut off. a) I'm afraid there's something wrong with my phone. b) I can't hear very well.

I'm afraid there's something wrong with my phone.

It's r _ _ _ to interrupt someone while they are speaking.

rude

Do you know Mr Hanson's ___ ? a) wrong number b) caller c) extension

Do you know Mr Hanson's extension?

You need a lot of __ when handling customer complaints. a) operate the switchboard b) patience c) caller

You need a lot of patience when handling customer complaints.

Ann is Ethan's___

Mother

Mr Moore is f_ _ _ y. He always makes me laugh.

funny

Ethan and Jessica are Ryan's ___

parents

True or false? Ryan is Leo's son.

False

Ryan is Jane's ___

brother

Oliver is Leo's___

son

True or false? Ethan is Oliver's uncle.

True

Megan is Amy's___

daughter

Ethan is Jane's___

Father

A receptionist must be c _ _ _t _ _ _s on the phone with customers.

courteous

__ to take clear messages with all the necessary details. a) be careful b) state c) extension

Be careful to take clear messages with all the necessary details.

Mr Jenkins' line is busy. a) Can I take a message? b) You've got the wrong number.

Can I take a message?

Bob isn't very f _ _ _ _ _ _y. He never says "Hello" to me.

friendly

True or false? Ryan and Oliver are cousins.

True

True or False? Mia is Ethan's niece.

True

Mrs Rollins has just gone out of the office. a) I'll put you through to her. b) She'll be back in an hour.

She'll be back in an hour.

Sarah's boss is _ ng_ _ with her because she made many mistakes.

angry

Please don't interrupt us for the next hour. a) We're making coffee. b) We're having a video conference.

We're having a video conference.

Don't laugh! This is a s_ _ _ _ _s problem.

serious

True or false? Ethan is Megan's nephew.

False

Mia is Oliver's ___.

sister

When answering the phone. ___ the name of the company first and then your own name. a) state b) wrong number c) operate the switchboard

When answering the phone. State the name of the company first and then your own name.