Does the total price indicated on the packages list include the taxes?
No
If Aunt Sue wanted to add a 100.00 on board credit to her nephews booking, what would be the appropriate code to enter in the "from field".
3
What code is entered into the rebook field when rebooking to a new category?
F
Connecting cabins are available on every Princess ship.
FALSE
Safes are provided in each cabin.
TRUE
Use Princess Search to answer the following question. Reservation agents are allowed to advise direct callers of their waitlist positions, even if they are booked with a travel agent.
FALSE
Are reservation agents allowed to read the product line of the booking before the caller verifies the proper information on the booking?
No
Are R216 and R217 on the Royal Princess next door to each other?
Yes
What is the deposit requirement for a waitlist booking?
200$
Prior to processing a final credit card payment on a booking, you must recap the booking in full with the caller; then proceed to the Credit Card Payments screen.
TRUE
Are transfers included in a Cruise Plus Hotel package?
Yes
Waitlists are for a category. It is impossible to waitlist a price, a specific cabin, or a side of the ship.
TRUE
One of the amenities that passengers receive for booking a suite is complimentary slippers.
TRUE
Amy Johnson is calling you regardin a cruise she is taking in June, that she booked with Jane at Leeland Travel. She wants to add her friend Lilly Smith. Can you add her friend to the booking?
No
If your caller wanted a cabin in close proximity to their traveling companions would it be advisable to book them under a guarantee status cabin?
No
Is the reservation agent allowed to enter CID/PIN when taking a credit card payment?
No
There is an ATM available on the Emerald Princess.
TRUE
If a family of 4 are traveling in 2 different cabins (parents in one room and minors in the other) 1 guest in the minor's cabin must be at least ____ years old.
16
How many strawberries are included in the chocolate dipped strawberries special service item?
4
Using Princess Search, answer the following question. When canceling a Cruise Plus Hotel package off within ____ days of the start of the package, cancellation fees will now apply.
56_days
What safe mode in Polar Vision may you use to determine any cancel fees that will apply if the booking is canceled?
Query Mode (QBOK)
Princess Policy allows reservation agents to accept 3rd party credit cards over the phone.
TRUE
If cross-referenced guests accept the complimentary upgrade they will be moved together.
FALSE
On direct bookings, reservation agents should advise direct callers of their waitlist position.
TRUE
When a guest is calling into reservations regarding an en-route delay issue due to weather or mechanical difficulties on their flight, they should be transferred to the En-Route Assistance line.
TRUE
Is the deposit of a waitlist booking refundable?
Yes
Can a direct guest call to refare a booking made with a travel agent?
No
In what city is the Egan Hospitality Center located?
Anchorage
How much do chocolate covered strawberries cost?
8 dollars
All guest are required to prove they have been vaccinated and are for Covid 19 before boarding
TRUE
What is the point of no return when rebooking to a new fare?
The pricing details screen
Guests are allowed to bring their own irons onboard to use in their cabins.
FALSE
Transfer cannot be added to a waitlist booking.
TRUE
What Cancel Code would you choose if a booking is canceled and a refund is due?
R
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