The quality plan documents how the company is going to reach its quality goals in the scope of the ________ management system.
Quality
____ is a lean manufacturing technique that focuses on creating a clean and orderly work area
5S
Greater variations in a process may occur when ________ process adjustments are performed.
Unapproved
To reduce variation, minimize defects, and to shorten cycle time are considered __________ goals.
Quality
Companies often establish a __________ to create a baseline measurement for improvements in machine performance.
metric
T/F An employee should report to their supervisor if there is an increase in the number of defective parts produced.
True
Of the four roles of management, controlling covers what action?
Monitoring actual to standard work performance
Everyone within an organization is responsible for __________ quality.
Improving
Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the various approaches of TQM or:
Total Quality Management
The number of defects produced is a measure of the _______of the customer service department
effectiveness
The performance of the product as viewed by the customer is ultimately the most important measure of
Product quality
The systematic way to eliminate activities that do not add value to the product in all processes from customer order to delivery is called __________manufacturing.
Lean
Eliminating quality variances will result in ______ process quality
Improved
Defect prevention is the __________ of the four types of quality costs.
Most cost effective
Product development teams should perform a(n) __________ analysis as early as possible during their design process.
Design Failure Mode and Effects
A worker should __________ any time the worker notices a minor quality problem that is not critical to product function or performance.
Notify the supervisor to determine the correct action to take
Standard operating procedures should be validated and approved to ensure:
accuracy
T/F First piece inspection is required for documenting repeatable setups
True
The purpose of ISO 9000 is to help companies improve __________.
Quality
The quality management system that dedicates a full time team to solving problems is called a __________ QMS.
Six Sigma
A history of dependability and customer satisfaction should be considered when
Evaluating a potential supplier
T/F Companies typically include policies and procedures for continuous improvements as part of their predictive maintenance program
False
Spreadsheets are used to perform calculations in rows and
columns
T/F To identify and eliminate waste activities proves a company is operating in safe mode.
False
To make sure the appropriate parties are notified, use a predetermined __________.
distribution list
Kaizen, Kanban, and 5S are just a few of many elements used in a JIT or __________ operation.
Just In Time
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