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Of the four roles of management, controlling covers what action?
Monitoring actual to standard work performance
The performance of the product as viewed by the customer is ultimately the most important measure of
Product quality
To reduce variation, minimize defects, and to shorten cycle time are considered __________ goals.
Quality
Defect prevention is the __________ of the four types of quality costs.
Most cost effective
A history of dependability and customer satisfaction should be considered when
Evaluating a potential supplier
A worker should __________ any time the worker notices a minor quality problem that is not critical to product function or performance.
Notify the supervisor to determine the correct action to take
T/F An employee should report to their supervisor if there is an increase in the number of defective parts produced.
True
Everyone within an organization is responsible for __________ quality.
Improving
Greater variations in a process may occur when ________ process adjustments are performed.
Unapproved
Product development teams should perform a(n) __________ analysis as early as possible during their design process.
Design Failure Mode and Effects
To make sure the appropriate parties are notified, use a predetermined __________.
distribution list
Standard operating procedures should be validated and approved to ensure:
accuracy
T/F First piece inspection is required for documenting repeatable setups
True
The number of defects produced is a measure of the _______of the customer service department
effectiveness
The quality plan documents how the company is going to reach its quality goals in the scope of the ________ management system.
Quality
Companies often establish a __________ to create a baseline measurement for improvements in machine performance.
metric
