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P1B P2P 7.2
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When someone wants to change an item, it is called an _______.
exchange. (Could I exchange this pair of shoes for something else?)
Oops!
Okay!
Customer - You want to get a refund on a pair of shoes. You say:
I'd like to get a refund on this pair of shoes.
Oops!
Okay!
What do you call this?
This is called a receipt.
Oops!
Okay!
Salesperson: - She wants to know why you are returning the shoes. She asks:
May I ask why you're returning them?
Oops!
Okay!
What do you call money you can use only in that store?
It is called a credit note.
Oops!
Okay!
Who says this, the customer or the salesperson? 'Is it possible to exchange this item?'
The customer says this.
Oops!
Okay!
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