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P1B P2P 7.2

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    to Exchange Goods and Get a refund
  •   Study   Slideshow
  • What do you call money you can use only in that store?
    It is called a credit note.
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  • Who says this, the customer or the salesperson? 'Is it possible to exchange this item?'
    The customer says this.
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  • When someone wants to change an item, it is called an _______.
    exchange. (Could I exchange this pair of shoes for something else?)
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  • What do you call this?
    This is called a receipt.
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  • Salesperson: - She wants to know why you are returning the shoes. She asks:
    May I ask why you're returning them?
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  • Customer - You want to get a refund on a pair of shoes. You say:
    I'd like to get a refund on this pair of shoes.
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