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Phone Skills
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When calling someone why shouldn’t you talk too long?
The person you are calling might have other things to do
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When you finish talking on the phone, you should ______________ the phone.
Hang Up
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How often do you call someone on the phone?
Answers Vary
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Should you ever hang up without first saying goodbye?
No - give an example of how you could end the call
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How many phone numbers can you remember?
Answers Vary
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Role Play: Make a phone call to report an absence at school.
Answers Vary
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I’m sorry, but John isn’t here right now. Can I take a ______________?
Message
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Role Play: Make a phone call to find out what time the library closes today.
Answers Vary
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Role Play: Make a phone call to find out the business hours of Safeway today.
Answers Vary
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Role Play: Make a phone call to order a large pepperoni pizza.
Answers vary
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When answering the phone, should you give out personal information if you do not know the caller?
No
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What should you do if you accidentally dial the wrong telephone number?
Say - I'm sorry, I dialed the wrong number.
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Why is it important to write down information from the caller when taking a message?
So that you do not forget any of the information
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Why is it important to be polite when answering the phone? Are you polite?
Answers vary
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How will phones be different 100 years in the future?
Answers Vary
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Do you like talking on the phone? Why?
Answers Vary
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Role Play: Make a phone call to invite your friend to the movies.
Answers Vary
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Role Play: Make a phone call to schedule a dentist appointment.
Answers Vary
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