Phone Skills | Baamboozle

English 18 Public

Communication Skills

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Do you like talking on the phone? Why?

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How many phone numbers can you remember?

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How will phones be different 100 years in the future?

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When you finish talking on the phone, you should ______________ the phone.

Hang Up

I’m sorry, but John isn’t here right now. Can I take a ______________?

Message

What should you do if you accidentally dial the wrong telephone number?

Say - I'm sorry, I dialed the wrong number.

Should you ever hang up without first saying goodbye?

No - give an example of how you could end the call

How often do you call someone on the phone?

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When calling someone why shouldn’t you talk too long?

The person you are calling might have other things to do

Why is it important to be polite when answering the phone? Are you polite?

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Why is it important to write down information from the caller when taking a message?

So that you do not forget any of the information

When answering the phone, should you give out personal information if you do not know the caller?

Role Play: Make a phone call to order a large pepperoni pizza.

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Role Play: Make a phone call to schedule a dentist appointment.

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Role Play: Make a phone call to report an absence at school.

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Role Play: Make a phone call to find out the business hours of Safeway today.

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Role Play: Make a phone call to find out what time the library closes today.

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Role Play: Make a phone call to invite your friend to the movies.

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