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Phone Skills

  •  English    18     Public
    Communication Skills
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  • Do you like talking on the phone? Why?
    Answers Vary
  •  15
  • How many phone numbers can you remember?
    Answers Vary
  •  15
  • How will phones be different 100 years in the future?
    Answers Vary
  •  15
  • When you finish talking on the phone, you should ______________ the phone.
    Hang Up
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  • I’m sorry, but John isn’t here right now. Can I take a ______________?
    Message
  •  15
  • What should you do if you accidentally dial the wrong telephone number?
    Say - I'm sorry, I dialed the wrong number.
  •  15
  • Should you ever hang up without first saying goodbye?
    No - give an example of how you could end the call
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  • How often do you call someone on the phone?
    Answers Vary
  •  15
  • When calling someone why shouldn’t you talk too long?
    The person you are calling might have other things to do
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  • Why is it important to be polite when answering the phone? Are you polite?
    Answers vary
  •  15
  • Why is it important to write down information from the caller when taking a message?
    So that you do not forget any of the information
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  • When answering the phone, should you give out personal information if you do not know the caller?
    No
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  • Role Play: Make a phone call to order a large pepperoni pizza.
    Answers vary
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  • Role Play: Make a phone call to schedule a dentist appointment.
    Answers Vary
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  • Role Play: Make a phone call to report an absence at school.
    Answers Vary
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  • Role Play: Make a phone call to find out the business hours of Safeway today.
    Answers Vary
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  • Role Play: Make a phone call to find out what time the library closes today.
    Answers Vary
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  • Role Play: Make a phone call to invite your friend to the movies.
    Answers Vary
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