At Tokyo's Henn na Hotel, robots run the show

What job do robots do in the Henn na Hotel?

Why are they good for business?

Henn na Hotel guests don't talk to anyone when they check in.

The robots communicate through a written message on a computer.

The writer of the article asks if some customers would prefer to have human contact.

More hotels in Japan are starting to offer customers new services and experiences.

The hotel is cheaper than other hotels of the same size because it has fewer workers.

In some Henn na Hotels, guests don't need a room key because camera recognises their face.