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Phrases to Exchange Goods and Get a refund

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  • I'd like a refund, please.
    customer
  • I've decided that I don't really want it.
    customer
  • Can you explain to me what's wrong with it?
    employee
  • Could I exchange it for something else?
    customer
  • Did you purchase it from this store?
    employee
  • Yes! I understand. Let me ask my manager
    employee
  • Is it possible to exchange this item?
    customer
  • It's a gift and I don't like it. I'd like to change it.
    customer
  • Do you have there your receipt, please?
    customer
  • I'm sorry, but we can't give you a refund on this item.
    employee
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