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Managing Upwards

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  • Why is "silent panic" a bad choice when your manager gives you a new 5:00 PM task?
    You get stressed and both projects end up late or full of mistakes.
  • What word means disagreement, stress, or conflict between people working together in a company?
    Answer: Friction (or Corporate Friction)
  • What is a major cause of corporate friction between two different departments?
    Conflicting goals, different deadlines, or heavy workloads.
  • Name two unprofessional behaviors that make workplace friction worse during an argument.
    Personal attacks, shouting, walking out, or making personal excuses.
  • omplete the phrase: "I want to help with this new report, but which task is the main _____ for today?"
    Priority
  • If a task is the most important and needs attention first, it is a high _____.
    Answer: Priority
  • What does "managing upward" mean?
    Communicating clearly and politely with your boss to set priorities and solve problems together.
  • Instead of saying a direct "No" to a new task, how can you negotiate the deadline?
    Answer: Offer to finish the task on the next workday or at a specific later time.
  • What is "The Time Compromise" strategy when negotiating with another team?
    Answer: Asking to receive the files or information at a later time, such as tomorrow morning.
  • The total amount of work or tasks a person has to do is called their _____.
    Answer: Workload
  • When two departments agree on goals, plans, and expectations, they have full _____.
    Answer: Alignment
  • What word means an agreement where both sides give up something to meet in the middle?
    Answer: Compromise
  • When is the correct time to manage upward if you are falling behind on a project?
    Answer: As early as possible, well before the deadline fails.
  • What is "The Small Ask" strategy when another team is too busy to give you a full report?
    Asking for only the most important page or raw data instead of everything.
  • What phrasal verb means to politely disagree or negotiate when a manager gives you too much work?
    Push back
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