Handling customer complaints | Baamboozle - Baamboozle

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"I understand your frustration" Is the employee...?(empleado)

Clarifying.

Solving (solucionando)

Offering help.

Showing empathy.

"There's no hot water in my room" ¿Qué significa?

No hay aire acondicionado

No hay agua caliente en mi habitación.

No hay toallas limpias en mi habitación

No hay Wi-Fi

Finish the sentence: Let me see what I ...

can do

"Can you explain what happened exactly?" Is the person clarifying?

Yes.

"Let me help you" ... Is the person...?

Clarifying

Apologising

Showing empathy

Offering help

What's the person doing?

Apologising

Thanking

Solving

showing empathy

"I have been waiting for 40 min" What is the best response?

"Calm down"

Well, wait. We are really busy today.

"Sorry, I'll talk to the kitchen right now.

"Sorry,the kitchen is backed up".

What's the situation? "The room is..."

clean

dirty

too hot.

noisy

Arrange the sentence: that/ sorry/ about/ I'm

I'm sorry about that

What's happening?(cold)

The food is cold.

I want to talk to the manager.

There's a hair in my food.

I need cold food.