Arrange the sentence: that/ sorry/ about/ I'm
I'm sorry about that
What's happening?(cold)
There's a hair in my food.
I need cold food.
The food is cold.
I want to talk to the manager.
What's the person doing?
Solving
showing empathy
Thanking
Apologising
What's the situation? "The room is..."
clean
too hot.
noisy
dirty
"Let me help you" ... Is the person...?
Apologising
Clarifying
Showing empathy
Offering help
"Can you explain what happened exactly?" Is the person clarifying?
Yes.
"I have been waiting for 40 min" What is the best response?
"Sorry,the kitchen is backed up".
"Sorry, I'll talk to the kitchen right now.
Well, wait. We are really busy today.
"Calm down"
"I understand your frustration" Is the employee...?(empleado)
Clarifying.
Offering help.
Solving (solucionando)
Showing empathy.
