What does ECC stand for?
Emergency Communications Centers
Refers to the correct way of saying words, including the sounds, stress, and intonation patterns specific to a language.
Pronunciation
encompasses the actions, behaviors, and attitudes that a person demonstrates in their daily life
Personal Conduct
This confidential lifeline provides 24/7 crisis intervention and prevention services. PSTs can connect callers directly or offer the number as a resource.
National Suicide Prevention Lifeline (988)
What does EDICS stand for?
Emergency Deployable Interoperable Communications System
What does PSAP stand for?
Public Safety Answering Point
refers to the automatic identification and transmission of the caller's approximate location to the ECC.
Automatic Location Identification (ALI)
These laws mandate how PSTs must handle emergency calls, including the requirement to promptly dispatch emergency responders.
Emergency Call Laws
What communications tool differentiates between incident severities and attracts field personnel’s attention?
Alert Tones
Where was the first two-way radio communications?
Bayonne, New Jersey
Issued for missing adults 18 and older with an intellectual or developmental disability, brain injury, or other physical, mental, or emotional disability (not related to substance abuse) who are at risk of harm.
Purple Alert
What does NIMS stand for?
National Incident Management System
Where was E911 implemented?
Orange County, FL
Encompasses the outward appearance, behavior, and attitudes that reflect a commitment to excellence and a dedication to serving others
Professionalism
What does FCC stand for?
Federal Communications Commission
State statutes that PST's are required to operate within include which of the following?
HIPPA
Florida Communications Fraud Act
Americans with Disabilities Act
statement that can be objectively verified or proven to be true. It is based on observable, concrete evidence and is not subject to interpretation.
Inference
Fact
refers to the automatic identification and transmission of the phone number associated with an incoming call to the ECC. This includes both landline and mobile numbers.
Automatic Number Identification (ANI)
Chat, Email, and Voice Communications Systems are examples of ________ resources
Redundant Communications Tools
Chat EBT
Cybersecurity Tools
Internal Communications Tools
a legal document ordering their appearance in court to testify.
Subpoena
Who declared the first National Public Safety Telecommunicators Week, and when is it celebrated?
California - second week of April
a conclusion or interpretation drawn from available evidence or facts. It involves making deductions or educated guesses based on the information at hand.
Inference
Fact
Phone number for Citizen hotline that gives access to non-emergency municipal services.
311
the unlawful use or threatened use of force or violence by a person or an organized group against people or property with the intention of intimidating or coercing societies or governments, often for ideological or political reasons.
Terrorism
These would belong to......
Tori
Jenn
Maaz
Maddie
What are trucks that carry large amounts of foam to fight fires accelerated by airplane fuel called?
Foam Truck
What does FIN stand for
Florida Interoperability Network
What does MARC stand for?
Mutual Aid Radio Cache
What does FCIC stand for?
Florida Crime Information Center
deals with disputes between individuals or organizations, where one party seeks compensation for the damages or injuries caused by the other
Criminal Law
Civil Law
Breach of ______ occurs when a person fails to meet the legal standard of care owed to another person
Caution
Contract
Duty
Whales
What is a mobile water source called?
Tanker
This internet-based system bridges the gap between agencies with incompatible radio systems, enabling real-time communication during critical situations.
Florida Interoperability Network (FIN)
Who is this?
Sam
Maaz
Nelson
Leland
States that use force or the threat of force without declaring war to terrorize citizens and achieve a political goal.
State Terrorism
A set of portable towers and repeaters that can be deployed to disaster zones or other locations with limited communication, ensuring responders stay connected.
Mutual Aid Radio Cache (MARC)
Terrorism used to seek self-determination which may range from gaining greater autonomy to establishing a completely independent sovereign state.
Nationalist Terrorism
Who was Alyssa's Law named after?
Marjory Stoneman Douglas High School shooting victim Alyssa Alhadeff
This law regulates the use of telecommunications networks and services, including the obligation to provide assistance to persons with disabilities.
The Telecommunications Act
Disseminate information to multiple teams or agencies simultaneously.
Simulcasting
What does AVL stand for?
Automatic Vehicle Locator
How often do PST Certification have to be renewed?
Every odd year
A subset of terrorism in which terrorist groups participate directly in the cultivation, manufacture, transportation, or distribution of controlled substances and the monies derived from these activities.
Narcoterrorism
What type of communication can reassure and comfort individuals in crisis?
Compassionate
These laws protect the privacy of individuals by limiting the disclosure of personal information. PSTs must adhere to these laws when handling sensitive information.
Confidentiality Laws
How often is training on TTY and TDD
Biannually
Mandates governmental transparency by granting public access to most meetings, records, and communications of public agencies, ensuring accountability and openness in government operations.
Florida Sunshine Law
Any premeditated, politically motivated attack against information, computer systems, computer programs, and data which results in violence against non-combatant targets by sub-national groups or clandestine agents (hacking).
Cyberterrorism
Using nuclear materials as a terrorist tactic with the intent to cause massive devastation; attacking nuclear facilities, purchasing, or building nuclear weapons, and dispersing radioactive materials.
Nuclear Terrorism
What are the 3 major incident types?
Police, Fire, Medical Emergencies
emphasizes the importance of making dispatchable location information from all 911 calls available to PSAPs, regardless of the technological platform used.
Ray Baum’s Act
What does TCC stand for?
Telematic Call Center
Phone number for Community services and information hotline. PSTs can connect callers with resources for food assistance, housing, healthcare, and other support services.
211
The main purpose of the Wireless Communications and Public Safety Act was to
Establish 911 as the National Emergency Phone Number
To establish 911 as the Florida Emergency Phone Number
To deploy resources
Enable responders to pinpoint the callers location
Public perception of a person or organization
Image
Involves the articulation and clarity with which words are spoken. It emphasizes the precise formation of sounds and syllables to ensure they are distinctly heard and understood.
Enunciation
This law requires public elementary and secondary schools to be equipped with “silent panic alarms directly linked to law enforcement.”
Alyssa’s Law
Which of the following is not a primary responsibility of the call taker?
Gathering information
Prioritizing units
Answering emergency and non-emergency calls
Providing pre-arrival instructions
Send dispatch information via CAD instead of radio for discreet response.
Silent Dispatch
What are the stages of the communications cycle?
Sender, Message, Transmission, Receiver, Feedback, Context, Noise
high-speed message switching system facilitates the secure exchange of criminal justice information between agencies across the nation.
International Justice and Public Safety Network (NLETS)
Maintain silence during dangerous incidents (bomb threats, active assailant, etc.) to conceal responder location.
Radio Silence
What is a location away from the scene where units wait for their assigned position called?
Staging
The use or threat of the use of violence of a criminal nature against people or property by an environmental-oriented group for environmental-political reasons.
Eco-terrorism
Vehicles with emergency notification features have
Telematics
teletype
Telecommunications
telephones
Issued for law enforcement officers in imminent danger.
Blue Alert
The Wireless Communications and Public Safety Act is also known as what?
911 Act
Issued for missing children under 18 in imminent danger.
AMBER Alert
When calls are rerouted from an assigned PSAP to another when the system is overwhelmed or during any failures at the primary PSAP.
911-Spill Over
deals with offenses against society, where the government prosecutes individuals who violate established laws
Civil Law
Criminal Law
refers to the principles of conduct that govern a person's actions and behavior
Ethics
Specifies that "public records" encompass a broad range of materials, including documents, tapes, photographs, data processing software, and more, created or received by any agency in the course of official business.
Florida's Public Records Law
What does VOIP stand for?
Voice Over Internet Protocol
Any calls involving a high degree of urgency, emotional distress, or potential for harm.
Crisis Call
Where was the first 911 call made?
Haleyville, Alabama
serves as the national hub for criminal justice information, encompassing all fifty states, U.S. territories, and Canada.
NCIC
Phone number for Traffic information hotline.
511
Law ensures that anyone can reach an ECC when dialing 911 from a Multi-Line Telephone Service (MLTS).
Kari's Law
Who is Kari's Law named after?
Kari Hunt - killed by her estranged husband in a hotel room
What does E911 stand for?
Enhanced 911
These laws govern the recording of telephone calls, including emergency calls. PSTs must be aware of the specific recording laws in their state.
Recording Laws
Where was the first one way radio communication?
Detroit Police Department
A set of expectations or guidelines that define the level of performance required for a specific job or task
Performance Standards
Which one of these is a consideration to remember while in court?
Volunteer all the information you have
Speak clearly
Avoid making eye contact with the judge
Issued for missing elderly adults with dementia or cognitive impairments who are at risk of harm.
Silver Alert
Who does this remind you of?
Amanda
Maddie
Millie
Jennifer
represent the core beliefs and principles that guide and person's actions and decisions
Values
provides the PST with the caller’s phone number and a generalized location of the caller based on an approximation of their location in relation to the nearest cell tower.
Phase 1
What are the 6 W's?
Where, What, Weapons, When, Who, Why
provides the PST with the caller’s phone number and the caller’s approximate location. Phase 2 can also provide the longitude and latitude of the caller.
Phase 2
What does Kathleen hate?
Jeff
Sam
Nelson
Leland
What is the phone number for the relay service for the deaf and hard of hearing
711
A threat of bodily harm by a person with the apparent, present ability to carry out the threat
Assault
A method which provides PSTs and supervisors with the opportunity to regularly monitor work performance and take corrective action in the form of training
Quality Assurance
distribute incoming calls among available PSTs, ensuring efficient workload management and minimizing caller wait times.
Automatic Call Distribution (ACD)
ederal law that provides data privacy and security provisions for safeguarding confidential and protected health information (PHI).
HIPAA
Which of the below abbreviations is not approved for use with telecommunication device for the deaf
STOP
Q
GA
SKSK
Who regulates the transportation of hazardous materials
Department of Transportation (DOT)
What does CAD stand for?
Computer Aided Dispatch
What is the Internationally recognized distress signal?
Mayday
The ____ ____ ____ regulates the use of telecommunications equipment and services, and PSTs must comply with these regulations when handling emergency calls
Federal Aviation Administration
Federal Communications Commission
Florida Cartel Commission
Florida Communication Corporation
What type of phone line is used for non-emergency calls or communication with other agencies?
311 Line
Dedicated 911 Line
VOIP Line
Administrative Line
Which term is not included in the components of a radio system?
Mobile Radios
Base Station
Handheld Radio
Substation Radio