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Where was the first 911 call made?
Haleyville, Alabama
The Wireless Communications and Public Safety Act is also known as what?
911 Act
Where was the first one way radio communication?
Detroit Police Department
Where was the first two-way radio communications?
Bayonne, New Jersey
Who declared the first National Public Safety Telecommunicators Week, and when is it celebrated?
California - second week of April
What does E911 stand for?
Enhanced 911
What does PSAP stand for?
Public Safety Answering Point
What does ECC stand for?
Emergency Communications Centers
What does CAD stand for?
Computer Aided Dispatch
A set of expectations or guidelines that define the level of performance required for a specific job or task
Performance Standards
A method which provides PSTs and supervisors with the opportunity to regularly monitor work performance and take corrective action in the form of training
Quality Assurance
How often do PST Certification have to be renewed?
Every odd year
Where was E911 implemented?
Orange County, FL
What type of communication can reassure and comfort individuals in crisis?
Compassionate
refers to the principles of conduct that govern a person's actions and behavior
Ethics
Encompasses the outward appearance, behavior, and attitudes that reflect a commitment to excellence and a dedication to serving others
Professionalism
