What does Jim say about his plans? a) He is very busy b) He is traveling c) He has nothing to do d) He is working all weekend
c) He has nothing to do
What does Dwight say to Jim? a) He promotes him b) He thanks him c) He says he is fired d) He asks for help
c) He says he is fired
2. Why does Jim say “hold on”? a) He wants to end the call b) He is busy with another call/beep c) He doesn’t like Pam d) He wants to hang up
b) He is busy with another call/beep
At the beginning, what is happening between Jim and Dwight? a) They are working quietly b) They are arguing/joking around c) They are talking to a client d) They are having a meeting
b) They are arguing/joking around
4. What are they talking about? a) Work problems b) A meeting c) Weekend plans d) A client
c) Weekend plans
How would you describe the communication between Jim and Pam? a) Formal and professional b) Awkward and tense c) Casual and friendly d) Argumentative
c) Casual and friendly
. What does Pam suggest or mention? a) Going to work b) Buying new shoes c) Calling the manager d) Studying
b) Buying new shoes
What is the main purpose of the call? a) To solve a problem b) To give instructions c) To chat and catch up d) To complain
c) To chat and catch up
Who is calling Jim? a) His boss b) Pam c) Dwight d) A customer
b) Pam
3. How is Pam feeling during the call? a) Angry b) Nervous c) Relaxed and friendly d) Bored
c) Relaxed and friendly
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