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Chapter 8 - Consumer Rights

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  • Under the sale of goods and supply of services act 1980, how must services be provided?
    With care and attention by someone properly qualified.
  • What is a consumer?
    A person who buys goods or services for their own use.
  • Which body enforces the Competition and Consumer Protection Act 2014?
    The Competition and Consumer Protection Commission (CCPC).
  • What is a guarantee or warranty?
    A written promise to repair, replace or refund faulty goods.
  • Name ONE organisation consumers can contact for help with complaints.
    CCPC / Citizens Information / Small Claims Procedure / Ombudsman / CAI.
  • What does the Consumer Protection Act 2007 protect consumers from?
    False or misleading information and advertising.
  • Give ONE example of proof of purchase.
    Receipt / order confirmation email.
  • What is e-commerce?
    Buying and selling goods and services over the internet.
  • What is proof of purchase?
    Evidence that shows a consumer has paid for an item.
  • Why is proof of purchase important?
    It is needed to return faulty goods or make a complaint.
  • Give ONE responsibility of a good consumer
    Know their rights / shop around / keep proof of purchase / avoid impulse buying.
  • Name ONE law that protects consumers in Ireland.
    Sale of Goods and Supply of Services Act 1980 / Consumer Protection Act 2007 / Competition and Consumer Protection Act 2014.
  • What is competition?
    Rivalry between sellers to win customers’ business.
  • What is a contract?
    A legal agreement between a buyer and a seller.
  • What does a barcode do?
    Allows products to be scanned and gives information such as price and origin
  • Under the Sale of Goods and Supply of Services Act 1980, goods must be what?
    Of merchantable quality / fit for purpose / as described / match the sample.
  • Name ONE item that must appear on all prepacked food labels by law.
    Ingredients / best-before date / use-by date / nutrition information.
  • What is distance selling?
    Buying goods or services without meeting the seller in person.
  • What is a food label?
    Information provided on food packaging to inform consumers.
  • Name ONE piece of information usually shown on proof of purchase.
    Date of purchase / items bought / total paid / method of payment.
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