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Collaborative Skills: Conflict Resolution

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  • A member hasn’t responded to messages in days.
    Do nothing and hope they show up
    Message them directly and ask if they’re confused or stuck
    Send an angry message calling them out
    Remove them from the chat
  • The project is due tomorrow and things aren’t done.
    Yell at everyone
    Email for an extension
    Panic
    Decide what must be finished first and start there
  • Two students thought they were doing the same part.
    Pick the better one
    Decide who is doing what moving forward
    Drop one version
    Blame each other
  • One student wants “good enough,” another wants perfection.
    Split the work
    Agree on what the assignment requires and aim for that
    Give up
    Make fun of them
  • The group leader is stressed and snapping at people.
    Take over quietly
    Step in and offer support or help
    Let them melt down
    Criticize them
  • One student contributes very little but expects credit.
    Say, “Can you finish this part before we turn it in?”
    Say nothing
    Call them lazy
    Document it for later
  • The group can’t meet outside of school.
    Adjust plans to meet briefly or work asynchronously
    Insist someone cancel something and make time
    Give up
    Meet without everyone
  • A student says, “We’re doing my idea. I’m not changing it.”
    Say, “What if we try yours first and then mine if it doesn’t work?”
    Argue until they give in
    Stop sharing ideas
    Vote and move on
  • A group member says, “I don’t care anymore.”
    Let them stop
    Check in and find out what's wrong
    Shame them
    Replace them
  • A student shuts down after their idea isn’t picked.
    Tell them to get over it
    Find a way to include part of their idea
    Let them check out
    Move on
  • A student presents someone else’s idea as their own.
    Ignore it
    Bring it up later
    Mention it privately and clear it up
    Call them out in front of everyone
  • A student says, “This is your fault.”
    Stay quiet
    Blame them back
    Redirect the group toward fixing the problem
    Walk away
  • Someone starts getting sarcastic during planning.
    Take a pause and steer the group back to the task
    Change the subject
    Be sarcastic back
    Ignore it
  • Right before presenting, two students argue about content.
    Let it go and present anyway
    Quickly agree on one version so the group doesn’t fall apart
    Ask the teacher to decide
    Say, "Too late, deal with it."
  • The group can’t agree and time is almost up.
    Freeze
    Make a quick decision and commit
    Force a decision
    Flip a coin
  • One student takes over and complains no one helps.
    Tell them to stop being bossy
    Ask to split the tasks so everyone has a part.
    Thank them and move on
    Let them do it
  • Two group members clearly don’t like each other and won’t talk.
    Avoid pairing them together
    Tell them to grow up
    Let the leader handle everything
    Say, “Can we just focus on the assignment so we can finish?”
  • One group member misses the deadline for the second time.
    Ignore it and finish their part yourself
    Say, “You always do this. You’re ruining the project.”
    Tell the teacher immediately
    Ask what’s going on and make a clear plan so it doesn’t happen again
  • One member refuses to let anyone else help.
    Tell them they're bossy
    Reassign tasks so everyone has a role
    Ask the teacher to assign jobs
    Let them do everything
  • One student thinks others aren’t good enough.
    Divide work based on strengths
    Separate completely
    Let them redo everything
    Insult them