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Collaborative Skills: Conflict Resolution

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  • One student wants “good enough,” another wants perfection.
    Give up
    Split the work
    Agree on what the assignment requires and aim for that
    Make fun of them
  • The project is due tomorrow and things aren’t done.
    Yell at everyone
    Decide what must be finished first and start there
    Email for an extension
    Panic
  • One student thinks others aren’t good enough.
    Let them redo everything
    Insult them
    Separate completely
    Divide work based on strengths
  • The group leader is stressed and snapping at people.
    Let them melt down
    Take over quietly
    Step in and offer support or help
    Criticize them
  • A student presents someone else’s idea as their own.
    Ignore it
    Bring it up later
    Call them out in front of everyone
    Mention it privately and clear it up
  • One member refuses to let anyone else help.
    Ask the teacher to assign jobs
    Tell them they're bossy
    Reassign tasks so everyone has a role
    Let them do everything
  • A group member says, “I don’t care anymore.”
    Check in and find out what's wrong
    Let them stop
    Replace them
    Shame them
  • Two group members clearly don’t like each other and won’t talk.
    Avoid pairing them together
    Tell them to grow up
    Say, “Can we just focus on the assignment so we can finish?”
    Let the leader handle everything
  • A student says, “This is your fault.”
    Redirect the group toward fixing the problem
    Stay quiet
    Blame them back
    Walk away
  • One student contributes very little but expects credit.
    Say, “Can you finish this part before we turn it in?”
    Say nothing
    Call them lazy
    Document it for later
  • The group can’t agree and time is almost up.
    Force a decision
    Freeze
    Make a quick decision and commit
    Flip a coin
  • Right before presenting, two students argue about content.
    Let it go and present anyway
    Quickly agree on one version so the group doesn’t fall apart
    Say, "Too late, deal with it."
    Ask the teacher to decide
  • Two students thought they were doing the same part.
    Pick the better one
    Blame each other
    Drop one version
    Decide who is doing what moving forward
  • The group can’t meet outside of school.
    Meet without everyone
    Adjust plans to meet briefly or work asynchronously
    Insist someone cancel something and make time
    Give up
  • One student takes over and complains no one helps.
    Thank them and move on
    Let them do it
    Tell them to stop being bossy
    Ask to split the tasks so everyone has a part.
  • One group member misses the deadline for the second time.
    Tell the teacher immediately
    Say, “You always do this. You’re ruining the project.”
    Ignore it and finish their part yourself
    Ask what’s going on and make a clear plan so it doesn’t happen again
  • Someone starts getting sarcastic during planning.
    Be sarcastic back
    Take a pause and steer the group back to the task
    Change the subject
    Ignore it
  • A student shuts down after their idea isn’t picked.
    Find a way to include part of their idea
    Tell them to get over it
    Move on
    Let them check out
  • A student says, “We’re doing my idea. I’m not changing it.”
    Argue until they give in
    Stop sharing ideas
    Say, “What if we try yours first and then mine if it doesn’t work?”
    Vote and move on
  • A member hasn’t responded to messages in days.
    Send an angry message calling them out
    Message them directly and ask if they’re confused or stuck
    Remove them from the chat
    Do nothing and hope they show up