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Collaborative Skills: Conflict Resolution

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    Use your collaborative skills to resolve group conflict.
  •   Study   Slideshow
  • One group member misses the deadline for the second time.
    Say, “You always do this. You’re ruining the project.”
    Ignore it and finish their part yourself
    Tell the teacher immediately
    Ask what’s going on and make a clear plan so it doesn’t happen again
  •  15
  • A student says, “We’re doing my idea. I’m not changing it.”
    Vote and move on
    Stop sharing ideas
    Say, “What if we try yours first and then mine if it doesn’t work?”
    Argue until they give in
  •  15
  • Two group members clearly don’t like each other and won’t talk.
    Avoid pairing them together
    Tell them to grow up
    Let the leader handle everything
    Say, “Can we just focus on the assignment so we can finish?”
  •  15
  • A member hasn’t responded to messages in days.
    Send an angry message calling them out
    Remove them from the chat
    Do nothing and hope they show up
    Message them directly and ask if they’re confused or stuck
  •  15
  • One student takes over and complains no one helps.
    Thank them and move on
    Ask to split the tasks so everyone has a part.
    Let them do it
    Tell them to stop being bossy
  •  15
  • Right before presenting, two students argue about content.
    Quickly agree on one version so the group doesn’t fall apart
    Let it go and present anyway
    Say, "Too late, deal with it."
    Ask the teacher to decide
  •  15
  • One student contributes very little but expects credit.
    Say, “Can you finish this part before we turn it in?”
    Call them lazy
    Say nothing
    Document it for later
  •  15
  • Two students thought they were doing the same part.
    Drop one version
    Blame each other
    Decide who is doing what moving forward
    Pick the better one
  •  15
  • Someone starts getting sarcastic during planning.
    Take a pause and steer the group back to the task
    Be sarcastic back
    Change the subject
    Ignore it
  •  15
  • One student wants “good enough,” another wants perfection.
    Agree on what the assignment requires and aim for that
    Split the work
    Make fun of them
    Give up
  •  15
  • A student shuts down after their idea isn’t picked.
    Let them check out
    Move on
    Find a way to include part of their idea
    Tell them to get over it
  •  15
  • One member refuses to let anyone else help.
    Reassign tasks so everyone has a role
    Let them do everything
    Ask the teacher to assign jobs
    Tell them they're bossy
  •  15
  • The group can’t meet outside of school.
    Give up
    Insist someone cancel something and make time
    Meet without everyone
    Adjust plans to meet briefly or work asynchronously
  •  15
  • A student says, “This is your fault.”
    Redirect the group toward fixing the problem
    Walk away
    Stay quiet
    Blame them back
  •  15
  • One student thinks others aren’t good enough.
    Separate completely
    Let them redo everything
    Insult them
    Divide work based on strengths
  •  15
  • The project is due tomorrow and things aren’t done.
    Decide what must be finished first and start there
    Email for an extension
    Yell at everyone
    Panic
  •  15